CLAIMS INVESTIGATION
Know About the Crash
Before the Claim Arrives.
Carrier Software Claims Intelligence helps insurance companies identify potential losses sooner through continuous crash activity and ELD/telematics monitoring.
When potential crash activity is detected, claims teams can investigate earlier, preserve critical information, and begin assessing the loss before traditional claim reporting may occur.
ABC Transportation
Example Monitored Carrier
Incident Type
Crash
Date / Time
Today • 8:42 AM
Location
Dallas, TX
Vehicle
Tractor / Trailer
Claims Team Alerted
Investigation can begin before the claim is reported.
Illustrative example
First Notice of Loss
Detect Potential Losses Earlier.
Traditional claims workflows often begin after an insured, agent, attorney, or third party reports a loss. Carrier Software adds another layer of visibility by monitoring FMCSA crash activity and available ELD and telematics data for indicators of a potential loss. When potential crash activity is identified, claims personnel can be alerted for further investigation.
FMCSA Monitoring
- Newly reported crashes
- Inspections
- Violations
- Safety changes
ELD & Telematics Monitoring
- Crash-related vehicle events
- Location activity
- Harsh braking
- Speeding
- Significant driving events
Potential Crash Detected
Monitoring surfaces indicators of a possible loss event.
Claims Team Alerted
Claims personnel are notified for further review.
Investigation Begins
Investigation starts with connected carrier intelligence.
Connect the Dots
See the Complete Investigation Picture
Carrier Software brings current and historical carrier intelligence together in one complete investigation picture, including the carrier, its operations, and the circumstances surrounding the loss.
- Driver
Identity, history, and prior activity behind the wheel.
- Vehicle
Power units, trailers, and the equipment tied to the loss.
- Crash History
Prior crash events, severity, and reported circumstances.
- DOT Records
Authority, registration, and federal filing detail.
- Inspection History
Roadside inspections, violations, and out-of-service events.
- Insurance
Filings, coverage history, and changes over time.
- Operations
Fleet size, cargo hauled, and how the carrier actually operates.
- Related Entities
Affiliated companies, officers, addresses, and shared facilities.
- Hidden Relationships
Connections that would otherwise stay buried across systems.
- AI Analysis
Pattern recognition across scattered records and filings.
Point in Time
Reconstruct the Carrier at the Date of Loss.
Once a crash is identified, Claims Intelligence can reconstruct the carrier's safety profile as it existed when the loss occurred.
Before Loss
Historical carrier intelligence
Date of Loss
Point-in-time carrier profile
Investigation
Severity and liability review
Point-in-Time Carrier Reconstruction
As of date of loss- BASIC measures and safety performance
- Inspections and violations
- Out-of-service activity
- Prior crashes and crash trends
- Fleet size and operating characteristics
- Insurance history
- Safety trends leading up to the loss
This provides a point-in-time view of the carrier that can support claims investigation, severity analysis, and litigation preparation.
Investigation Lifecycle
Support Every Stage of the Investigation
From first notice through litigation preparation, the same connected information keeps every stage moving.
Detect the Loss
Continuous FMCSA crash activity and available ELD and telematics monitoring surface indicators of a potential loss, often before traditional claim reporting occurs.
Alert the Claims Team
When potential crash activity is identified, claims personnel can be alerted so they can begin the investigation, contact the insured, and preserve critical information sooner.
Investigate the Event
Confirm who and what was involved using connected carrier, driver, vehicle, inspection, and insurance information instead of waiting on scattered follow-up.
Reconstruct the Risk
Reconstruct the carrier's safety profile as it existed at the date of loss so severity analysis, liability evaluation, and litigation preparation rest on documented history.
FAQ
Claims Investigation
Ready when you are
Find the Loss Earlier. Investigate It Smarter.
See how Carrier Software Claims Intelligence combines First Notice of Loss intelligence, continuous monitoring, and historical carrier data to support faster, more informed transportation claims investigations.